Retail Service Specialist
Listed on 2026-01-10
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, Client Relationship Manager
Job Summary
Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. In locations providing DMV license services, processes transactions and resolves routine problems. Provides high level of customer service according to Club's Quality Assurance Standards.
Job Duties
In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
Prepares Trip Tiks®; provides maps, tour books and other travel-related materials.
Assists members with hotel and/or car reservations.
Promotes and sells AAA memberships.
Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
Processes insurance payments and offers automatic renewal.
Issues passport photos and IDP’s.
Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
Balances and reconciles cash drawer; prepares daily deposits.
Performs notary services in accordance with the National Notary Association and Club procedures.
Identifies cross-sell opportunities based on members’ product needs and service.
Qualifications
High School GED Required
1-3 years Branch Specialist 1 and/or 2 or related experience Required
Basic computer literacy and data input skills
Ability to operate basic office equipment and perform basic accounting duties
Ability to work quickly and handle multiple tasks or assignments on a daily basis
Prior experience using State DMV licensing system.
As required, obtains and maintains valid notary license
Notary Public - National Notary Association within 1 Year Preferred
Travel Requirements
Occasional travel to off-site business meetings or conferences. (5% proficiency)
Benefits:
- Extraordinary medical/dental/vision/life benefits
- 401(k) Savings plan with company match
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
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