Customer Relationship Manager-Medical Waste; Healthcare

Clean Harbors is seeking a Customer Relationship Manager (CRM) to join our Sales Account Support team in Norwell, MA. In this highly visible, customer-facing leadership role, the CRM will oversee a portfolio of Medical Waste (Healthcare) accounts
, leading account health, governance, operational execution, and the supporting account team. The CRM will partner closely with the Corporate Account Manager (CAM) and cross-functional teams to ensure customer commitments are met while supporting retention and business growth.

• Health and Safety is our #1 priority, and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments

• Health & Safety:
  Ensure Health and Safety is the number one priority by following policies and processes and acting in a safe manner at all times.
• Account Health & Governance:
  Own overall account health and governance for assigned Medical Waste (Healthcare) accounts, proactively identifying risks, gaps, and opportunities for improvement.
• Customer Relationship Management:
  Serve as a key operational point of contact for assigned Healthcare accounts, managing customer expectations, priorities, and ongoing initiatives.
• Team Leadership:
  Directly manage and lead a team of support representatives, including coaching, development, workload prioritization, performance management, and accountability for execution.
• Healthcare Program Management:
  Oversee complex Healthcare account requirements, including contract compliance, customer onboarding, service performance, and ongoing customer programs and initiatives.
• Performance & Service Delivery:
  Monitor customer objectives, service-level agreements, contractual requirements, and performance metrics to ensure successful execution across all applicable lines of business.
• Cross-Functional Execution:
  Partner with Operations, Service Delivery, Sales, and other internal business units to coordinate priorities, resolve issues, and ensure customer commitments are met.
• CAM Partnership & Growth:
  Partner closely with the Corporate Account Manager to support account strategy, customer retention, new program launches, RFPs, and growth and expansion opportunities.
• Customer & Executive Engagement:
  Lead internal and external meetings, business reviews, and strategic discussions, providing clear visibility into account performance, risks, escalations, and key initiatives.
• Continuous Improvement & Issue Resolution:
  Drive resolution of complex operational and customer issues while identifying opportunities to improve processes, service delivery, customer experience, and overall account performance.
• Other Duties:
  Perform other duties as assigned.

• Enterprise Account
  
  Experience:
  
  Strong experience supporting complex enterprise, strategic, or multi-location customer accounts.
• Healthcare / Medical Waste
  
  Experience:
  
  Experience supporting Healthcare, Medical Waste, GPO/IDN relationships, or similar complex customer programs preferred.
• Environmental Services Knowledge:
  Strong knowledge of environmental services and waste operations, including environmental field services, waste profiles, RCRA, DOT, and related operational processes.
• People Leadership:
  Demonstrated experience leading, coaching, developing, and managing team performance.
• Program & Project Management:
  Strong ability to manage complex programs, multiple priorities, timelines, stakeholders, and cross-functional workflows.
• Customer & Executive Communication:
  Strong presentation and communication…