Dairy Client Relations Manager

A Dairy Client Relations Manager plays a crucial role in maintaining & enhancing Norwell’s relationship with its customers. You will serve as a “bridge” between our company’s technical services and the customer. You will be instrumental in ensuring that our customers receive the highest quality service & support, fostering trust and a long-term relationship.

• Maintain and grow Norwell’s service and supply business with Ontario dairy producers in your prescribed management area.
• Develop key account business. Key accounts are dairy producers identified for "above and beyond the call of duty" within your prescribed management area. A significant part of this role is to maintain and grow a strong relationship with the key accounts.
• Build & promote a strong Norwell brand in your prescribed management area.
• Be your customers champion within Norwell by being their point of contact.
• Willingness to always ask valued dairy producers “how are we doing?” and provide the appropriate feedback to management.

• Manage the sales and relationships of your accounts to prescribed targets, reviewed and set annually.
• Routinely visit existing accounts as required and sell farm supplies.
• Actively cultivate, and assist where possible, the capital sales process for your accounts.
• Manage collections (Accounts Receivable) of your accounts.
• Become the “go to” contact person for all Norwell related business, directing your customers to the correct person, supporting a solutions-driven process.
• Develop business in your prescribed management area, cold calling on dairy producers to establish new contacts and business.
• Based on your product, customer, and industry knowledge, recommend product offerings and packages to your accounts that are appropriate for their success.
• Ensure your customers are aware of any product promotions or new product introductions.
• Collaborate with sales and marketing teams to elevate customer experiences, reporting on market trends and updates on their buying habits.
• Collaborate with our Service and Customer Care teams to make sure any customer problems or concerns are dealt with properly and in a timely manner.
• Will adhere to the internal processes & initiatives put in place by our Supply Chain team to keep our parts and supply inventory accurate.
• Actively participate in trade shows, open houses and related industry events.
• Continually learn and grow in product and industry knowledge.
• Participate in training as prescribed by Norwell & our Suppliers.
• Abide by our established corporate employment policies, including compliance with Health and Safety protocols.
• Provide liner changes on dairy farms where required.
• Promote “Scheduled Maintenances” to accounts.
• Sell “midcap” products to customer base.

• Good overall knowledge of dairy industry in Ontario.
• Proven organizational skills.
• Previous exposure to working with CRM packages is an asset.
• Goal oriented.
• Previous sales and/or customer service experience.
• Demonstrated accountability and willingness to “own” the activities of accounts and relationships.
• Must be adaptable to many different customers' personalities.
• Exceptional communication skills, verbal and written with an ability to grow and foster internal staff and customer relationships.
• Team player with a commitment to Norwell’s goal of elevating the customer’s experience.
• Motivated, Driven & a Self Starter
• Proficient in English, both written and spoken.
• Excellent working knowledge of Microsoft Office products such as Outlook, Word, and Excel.
• Must have a valid drivers’ license and be insurable with Norwell’s insurance coverage.
• Must successfully complete the appropriate Norwell and vendor-provided training.

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties as deemed necessary to meet the ongoing needs of the organization.