Customer Service Representative

Positions are available across all hospitals in the Pieper Veterinary network. For over 80 years, we’ve cared for Connecticut’s pets and their families with compassion and expertise.

Joining our team means practicing the highest level of veterinary medicine in a supportive environment, with great benefits, collaborative colleagues, and a culture built on treating every pet as if they were our own.

Explore open roles and start your career with Pieper today.

The core values below are the beliefs that guide us in our practice every day -- It’s how we come to work.

We love what we do and who we do it for. We pay attention to the patient’s journey and we treat the individual. We’re passionate and proud of our work, our patients and our team. We put our hearts into it.

We know the best way to care for our patients and clients is by working together. We respect, trust, support and encourage our co-workers. We have each other’s back. We ask “How can I help?”

The work we do is challenging, and we stay strong by lifting each other up. We feel a positive attitude and a little humor has the ability to make all the difference in someone’s day.

In fact, we can handle anything. We take action while keeping our cool. We adapt to whatever comes through the door. We’re decisive, confident and we are fearless. We like a good challenge and we do what is necessary.

We are united by the desire to be ethical, honest and responsible. We show integrity, compassion and respect and genuinely care about our work and our patients.

NORWICHTOWN VETERINARY HOSPITAL
Norwich, CT | Full-Time

OPPORTUNITY HIGHLIGHTS

Pay: $18.00-$21.00/hour (dependent upon experience)
Full-Time

Schedule:

Monday, Tuesday, Wednesday, Thursday, and alternating Saturdays
Weekend Requirement:
Alternating Saturdays, 8:00 AM-12:30 PM
Schedule Adjustment:
Full-time team members working Saturday receive a half day during the week
Employment Status:
Full-Time
Workplace Type:
On-Site

BENEFITS

WHY NORWICHTOWN VETERINARY HOSPITAL

Norwichtown Veterinary Hospital is committed to providing exceptional primary care while fostering a collaborative, supportive, and team-oriented environment. As part of the COVE Animal Health network, our hospital works closely with neighboring primary care, urgent care, specialty, and emergency teams to provide the highest level of care for our patients and clients.

As our Customer Service Representative, you will be one of the first people our clients interact with. Your ability to create a welcoming experience, communicate effectively, and support both clients and teammates will play a critical role in the overall success of the hospital.

We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and can juggle multiple priorities while maintaining exceptional customer service. If you're organized, personable, dependable, and passionate about making a difference, we'd love to meet you.

Learn More About Us Here:

WHAT YOU'LL DO

• Answer incoming phone calls and respond to client inquiries
• Schedule appointments and assist with hospital communications
• Welcome clients and patients upon arrival
• Escort clients and pets into exam rooms
• Process phone and online requests
• Provide information regarding hospital services and procedures
• Route calls and questions to appropriate team members
• Resolve client concerns professionally and efficiently
• Support daily front desk operations
• Maintain a positive and welcoming client experience

REQUIREMENTS FOR THIS ROLE | NON-NEGOTIABLE

• Outstanding customer service skills
• Strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Strong attention to detail and organization
• Positive…