Customer Service Representative

Norwich, CT | Full-Time

Pay: $18.00-$21.00/hour (dependent upon experience)

Full-Time

Schedule:

Monday, Tuesday, Wednesday, Thursday, and alternating Saturdays

Weekend Requirement:
Alternating Saturdays, 8:00 AM-12:30 PM

Schedule Adjustment:
Full-time team members working Saturday receive a half day during the week

Employment Status:
Full-Time

Workplace Type:
On-Site

• Health
• Dental
• Vision
• Safe Harbor 401(k) with Employer Match and Immediate Vesting
• Paid Time Off
• Continuing Education Opportunities
• Employee Pet Care Discount
• Annual Uniform Allowance
• Mental Health Focused Services
• Career Growth & Training Opportunities
• Team Member Benefits
• & MORE!

Norwichtown Veterinary Hospital is committed to providing exceptional primary care while fostering a collaborative, supportive, and team-oriented environment. As part of the COVE Animal Health network, our hospital works closely with neighboring primary care, urgent care, specialty, and emergency teams to provide the highest level of care for our patients and clients.

As our Customer Service Representative, you will be one of the first people our clients interact with. Your ability to create a welcoming experience, communicate effectively, and support both clients and teammates will play a critical role in the overall success of the hospital.

We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and can juggle multiple priorities while maintaining exceptional customer service. If you're organized, personable, dependable, and passionate about making a difference, we'd love to meet you.

• Answer incoming phone calls and respond to client inquiries
• Schedule appointments and assist with hospital communications
• Welcome clients and patients upon arrival
• Escort clients and pets into exam rooms
• Process phone and online requests
• Provide information regarding hospital services and procedures
• Route calls and questions to appropriate team members
• Resolve client concerns professionally and efficiently
• Support daily front desk operations
• Maintain a positive and welcoming client experience

• Outstanding customer service skills
• Strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Strong attention to detail and organization
• Positive attitude and team-first mentality
• Reliable attendance and strong work ethic
• Ability to remain professional under pressure
• Comfortable working with animals and pet owners
• Ability to prioritize and manage multiple responsibilities
• Must be available for alternating Saturday shifts
• High School Diploma or equivalent

• Previous customer service experience
• Veterinary, medical, or animal care experience
• Experience working in a veterinary hospital or clinic
• Familiarity with veterinary terminology
• Experience answering high-volume phone calls
• Strong problem-solving abilities
• Bilingual (English/Spanish) is a plus
• Experience with scheduling software or practice management systems

• Creating a warm and welcoming client experience
• Maintaining professionalism during busy periods
• Supporting teammates across the hospital
• Managing multiple tasks accurately and efficiently
• Providing timely and effective communication
• Building positive relationships with clients and patients
• Representing Norwichtown Veterinary Hospital in a professional and compassionate manner

Norwichtown Veterinary Hospital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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