Senior Digital Banking Operations Representative

Senior Digital Banking Operations Representative

Chelsea Groton Bank is looking to hire a motivated and dynamic individual for our Digital Banking Department. The Senior Digital Banking Operations Representative assists our customers by phone, video, and at business locations. The role requires strong attention to detail, time management, and a customer‑focused mindset.

• Manages daily debit card processing including transactions, disputes, issuance, and inquiries.
• Assists with Card Services to maximize interchange, increase card usage, and mitigate fraud.
• Provides daily support to internal and external customers in a professional, effective, and timely manner.
• Performs processing activities associated with digital banking services accurately and completely.
• Assists with the development, implementation, and testing of new digital banking services, enhancing existing accounts and services. Conducts discovery and testing, prepares detailed reports, and communicates findings to appropriate parties.

The Bank has been named a Top Workplace in Connecticut since 2016. Team members are encouraged and empowered to grow, and benefits include competitive salary, 401(k) plan, paid time off, health benefits, wellness and engagement programs, leadership training, professional development, and learning opportunities. The bank also supports local organizations through volunteerism and community involvement.

Apply online at . The position is located in Groton, CT.

Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti‑Money Laundering, and Fair Lending.

EOE/AA/M/F/D/V. Member FDIC.