Medical Assistant

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supporting other areas of the facility as needed, including registration and referral management. This role requires efficient and accurate delivery of one‑on‑one patient care while thriving in a fast‑paced environment. The MSS ensures that every patient receives quality clinical care and an excellent patient experience from welcoming, respectful, and skillful colleagues.

• Perform DOT and non‑DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing (vaccines, injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing)
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Conduct routine medical procedures as ordered by the treating clinician and triage emergent patients as needed
• Assist clinician with procedure set‑up and injury care
• Apply bandages, dressings, and splints as ordered
• Dispense medications and DME in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices, and testing processes used in the center
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Operate all medical devices and equipment, including calibration and record‑keeping per policy and procedures
• Notify supervisor immediately if equipment is not functioning, supplies are needed, or facility is not operating as expected
• Assist with patient flow and volume in partnership with center leadership
• Keep patients informed of expected wait times during all aspects of the center visit
• Perform clerical tasks in both front and back office associated with patient care and proper record‑keeping
• Ensure accuracy in documentation
• Conduct front‑office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi‑line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete any applicable training, including monthly clinical competency training

Education: Vocational/Technical/Business School

Experience: Minimum six months of medical assistant experience, knowledge of medical procedures and terminology, and working knowledge of occupational medicine requirements (state specific) preferred.

Graduate of an accredited medical assistant program with completion of an externship is highly preferred; alternatively, at least one year of direct patient care as a medical assistant or military medical specialist experience (must meet state credentials) qualifies.

• Concentra
  
  Core Competencies:
  
  Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose solutions
• Outstanding customer service skills and ability to handle people with tact and professionalism
• Proper handling of sensitive and confidential information (HIPAA, PHI) in compliance with federal and state laws
• Excellent verbal and written communication skills
• Teamwork focus with peers and center leadership; maintain working relationships at all levels
• Participate in initial and ongoing training as required
• Obtain all certifications required of Medical Support Specialists (Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection)
• Intermediate knowledge of Microsoft Office…