Patient Access Supervisor

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

UCFS Hours of Operation:
Open 8:00am - 7:00pm;
Hours Vary By Day & Location

Expected

Schedule:

Full-Time, 40 hours/week

Outline of

Duties and Responsibilities:

• Provide direct supervision, coaching, mentoring, training, and day-to-day support to Customer Service Representatives to ensure exceptional service to patients, clients, and care team members.
• Monitor front-end workflows to ensure accurate and complete capture of patient demographic and insurance information in the EHR.
• Oversee pre-registration, registration, scheduling support, check-in, check-out, point-of-service collections, deposits, follow-up appointments, consents, required forms, and patient information updates.
• Support insurance verification and financial clearance workflows by ensuring staff follow established processes and escalates issues timely.
• Ensure all sliding fee scale applications are accurately processed and entered into the EMR system in accordance with established procedures.
• Manage patient work queues daily to ensure errors are reviewed and resolved prior to patient visits whenever possible.
• Serve as a front-line resource for Operations, Clinical teams, Revenue Cycle, and EMR team members by helping resolve patient access, scheduling, registration, and customer service issues.
• Collaborate with site managers and clinical leadership to support scheduling practices that promote access to care and a positive patient experience.
• Assist with implementation and streamlining of patient access workflows related to registration, insurance verification, customer service, and financial clearance.
• Ensure Customer Service Representatives follow relevant healthcare regulations, organizational policies, HIPAA requirements, and patient access procedures.
• Support onboarding, training, competency development, performance feedback, and routine personnel matters in collaboration with the Patient Access Manager.
• Track and monitor assigned patient access metrics, reports, work queues, and trends to identify opportunities for improvement and efficiency gains.
• Provide follow-up outreach to patients seeking UCFS services and support timely resolution of general inquiries.
• Promote a patient-centered, inclusive, collaborative, and participative team culture within Patient Access.
• Other duties as assigned by the Patient Access Manager.

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more.

If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

• Associate degree in health administration, business, or related field preferred
• 3 years of directly related experience in customer service, patient access, medical or behavioral health reception, registration, scheduling, insurance verification, revenue cycle, or similar healthcare setting.
• 1 year of supervisory, lead, or team coordination within healthcare RCM highly preferred.
• Equivalent combination of education and experience may be considered.
• FQHC experience highly preferred.

• No certificates, licenses, and /or…