Customer Service Assistant Customer Service · Norwich

🎯 Our mission?

To increase accessibility to prescription medications and improve health outcomes by providing a seamless, technology‑driven solution that empowers brands to integrate digital health services effortlessly, Evaro strives to build the online banking for UK healthcare.

Evaro was founded in 2018 by Dr Thuria Wenbar and Dr Oskar Wenbar after realising that 25% of Accident & Emergency (A&E) consultations and 40% of General Practice (GP) appointments focused on minor health conditions. Starting as an online service for e‑Surgery and e‑Pharmacy, Evaro has since expanded its offerings to support 13.5 million patients across NHS and private healthcare services in the UK.

Put Patients First | We exist to improve patients' lives.
Teamwork Makes It Work | We believe in collaboration.
Level Up | Continuous learning is core to our success.
Embrace Innovation | We lead with cutting‑edge digital health technologies.

Join us as a Customer Service Assistant to help us on our journey to providing quick and easy access to digital healthcare. You will play a critical role and be instrumental in the Customer Service team, and help maintain excellent patient relations throughout customer experience as we scale. You will report directly to Bradley Rope and be part of a team of 15 people.

• Respond to patient and customer queries using Zoho Desk.
• Ensure that raised queries are responded to in a timely manner.
• Handle both inbound and outbound phone correspondence via Zoho Desk and CRM.
• Deliver quick responses to patients via our live chat service.
• Be proficient using the Microsoft Office Suite.
• Use/learn to use AI and LLMs to help facilitate your workload.

• You’re a clear and empathetic communicator, both written and verbal.
• You handle customer queries efficiently across phone, chat, and email.
• You’re confident using / eager to learn Zoho Desk, CRM tools, and Microsoft Office.
• You’re organized, tech‑savvy, and eager to learn new tools like AI and LLMs.
• You thrive in fast‑paced environments and work well both independently and in a team.

• Work in a fast‑growing start‑up redefining healthcare through technology and data.
• Collaborate with innovative clients and a passionate, forward‑thinking team.
• Take on high‑impact projects that directly shape the future of digital healthcare.
• Embrace innovation in a company centred on technology‑driven solutions.
• Gain the medical training relevant to the customer experience via the Counter Assistant course.

• A salary of £26,026 per annum
• Pension scheme
• Opportunities for professional development and growth
• A modern office based just outside of Norwich
• Regular team building and events

• Initial conversation with our Talent Partner
• A short skills assessment using Test Gorilla
• Interview with Hiring Manager (Bradley)
• Onsite business case to connect with the team and experience the company culture.
• Offer

To learn more about us:
Evaro Website | Evaro Linked In page | Evaro Careers