Technical Support Engineer

This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.

At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we’re growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!

• To be clear this is a position in Connecticut and not remote.
• Candidates must live within 60 miles of 06360 or be willing to relocate to CT or RI.

• Do the right things right
• Better every day
• Integrity
• Respect

• Passion for teamwork, continuing education, problem-solving and exceptional customer service
• A computer techie with a great personality and the desire to work hard.
• 5+ Years experience within the MSP industry providing IT support.
• Great people and customer service skills.
• Experience with RMM tools and ticketing (PSA) software.
• Microsoft Certifications preferably MCP in
  • Azure: AZ-900, AZ104
  • 365:
    
    MS-900, MS-102
  • Server 2016/2019/2022
• Network and/or security certifications: CCNA, Network+, Security+
• Networking experience with firewalls, wireless and VLANs
• Virtualization experience with Hyper
  
  V (preferred) or ESXi

• Handling client support requests, remote or on-site at their offices
• Assisting team members with ticket escalations
• Onboarding new clients and following our best practices.
• Using and improving client documentation.
  
  Assisting with client projects i.e. server upgrades, wireless deployments etc.

• Competitive starting salary based on experience
• 401k with company match
• Health insurance with company contribution
• Birthday off
• Performance bonuses
• Paid training and certification program with financial incentives with our Learn to Earn program
• Use of company provided shared vehicles and tools
• Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear
• An upbeat, successful, and motivated team to work with

• What's your citizenship / employment eligibility? *
• Are you 18 years of age or older? *
• Have you ever been convicted of a felony? *
• Do you live in CT or RI? If not, are you willing to relocate for this position? *
• Please share a work accomplishment that you are most proud of. *