Assistant Director OF Patient Transport, Norwich, CT

Assistant Director of Patient Transport

Norwich, CT – Crothall Healthcare

Salary: $58,000–$60,000

Other Compensation: Bonus

Positions may require proof of COVID‑19 vaccination, boosters, or regular testing. Where permitted by law, vaccination status will be considered.

Job Summary: The Assistant Director of Patient Transport leads Patient Transportation services, overseeing supervisors, finances, client relations, patient satisfaction, quality standards, performance improvement, and staff productivity. The role also organizes and directs all Patient Transport and Hospital activities.

• Ensure accuracy and timeliness of financial data and statistics.
• Develop and recommend the department’s operating budget.
• Coordinate transportation activities and services with other hospital departments.
• Maintain records and statistics for administrative and regulatory purposes.
• Plan, organize, direct, coordinate, and supervise departmental functions.
• Establish work standards and workflow.
• Create and enforce policies and procedures for departmental operations.
• Communicate effectively with clients.
• Ensure compliance with all regulatory agencies.
• Work proactively toward facility goals and objectives.
• Demonstrate proficiency with financial and patient transport software (Team Chimes, Team Transport).
• Manage patient transportation add‑on services (e.g., patient observation, lift, courier, valet, shuttle).

• Four‑year college degree or equivalent experience.
• Preferred experience in hospital patient transportation.
• Experience supervising staff.
• Analytical skills for interpreting financial and other data.
• General business acumen.
• Excellent interpersonal skills and service/quality attitude.
• Strong planning, organization, and time‑management skills.
• Ability to work under pressure and meet established goals and objectives.
• Public speaking skills a must.

• Medical, Dental, Vision
• Life Insurance/AD, Disability Insurance, Retirement Plan
• Flexible Time Off and Holiday Time Off
• Associate Shopping Program
• Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Commuter Benefits
• Employee Assistance Program, Flexible Spending Accounts, Paid Parental Leave, Personal Leave

© Crothall Healthcare – Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other protected classifications.

Qualified candidates must be able to perform essential functions of this position satisfactorily with or without reasonable accommodation. This job post is not an exhaustive list; the company reserves the right to modify essential functions. We consider all qualified applicants, including those with a criminal or driving history, in accordance with applicable federal, state, and local laws, including the city of Los Angeles’ Fair Chance Initiative, San Francisco Fair Chance Ordinance, and New York Fair Chance Act.

Applicants with a criminal history are encouraged to apply.

Applications are accepted on an ongoing basis. Crothall maintains a drug‑free workplace.