Customer Support Assistant

Now Hiring:
Customer Support Assistant

We're thrilled to be recruiting for a motivated and enthusiastic Customer Support Assistant to join our client's dynamic public-sector team. If you enjoy supporting others, thrive in a fast-paced environment, and take pride in delivering high-quality service, this opportunity could be ideal for you.

• Role: Customer Support Assistant

• Contract Type: Temporary, approx 3 months December - March

• Hours: Full-Time, 37 hours

On behalf of our client, we are seeking someone who can deliver exceptional customer administration and support. In this role, you will:

• Provide Accurate Administration: Process paperwork, scan and index documents, and manage post services with efficiency and attention to detail.

• Support Customer Contact Functions: Carry out essential administrative tasks to ensure timely and accurate responses across the team.

• Manage Documentation: Handle physical-to-digital workflows by scanning, indexing, and organising records.

• Use IT Systems Confidently: Work across various systems, including Microsoft Office, to maintain smooth communication and information sharing.

• Assist with Corporate Support: Support filing systems and help with procuring office supplies.

• Collaborate with the Team: Work closely with colleagues to help maintain service excellence.

Our client is seeking someone who brings:

• GCSE English (Grade C/4 or above) or an equivalent qualification

• Experience in customer service and administrative roles

• Strong communication skills and the ability to engage with a wide range of individuals

• A positive attitude and willingness to develop new skills

• The ability to work under pressure while maintaining accuracy

• Basic numerical skills for reconciliation and related admin tasks

• Confidence using multiple computer systems

If you're excited about supporting a busy public-sector team and delivering outstanding customer service, we'd love to hear from you.

Adecco is a disability-confident employer. We're committed to an inclusive and accessible recruitment process. If you require reasonable adjustments at any stage, simply let us know - we're here to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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