Football Operations Assitant

Norwich City Football Development is seeking an organised and proactive Operations Assistant to support the day-to-day running of our football development programmes across five counties. This is a varied, operational role supporting coordinators, coaches, parents, and facilities. The successful candidate will play a key role in administration, recruitment support, safeguarding administration, and programme delivery, helping ensure our centres are safely staffed, well organised, and operating smoothly.

• Provide day-to-day and reactive administrative support across programmes
• Manage correspondence with parents, facilities, and coaching staff
• Support payroll processes, timesheets, and staff records
• Maintain accurate operational databases and documentation
• Support coordinators to ensure centres are fully staffed
• Assist with player and coach recruitment processes
• Support scheduling, staff cover, and workforce coordination
• Assist with safeguarding administration in line with FA and club procedures
• Support record-keeping related to DBS checks, qualifications, and compliance
• Act as an initial point of contact for safeguarding queries, escalating appropriately
• Support coordinators with safeguarding processes and documentation
• Act as a key parent liaison, managing enquiries and communication
• Assist coordinators with workload management and organisation
• Support the planning and delivery of Holiday football camps, UK and overseas tours, Football tournaments and events
• Assist with facility bookings and relationships
• Support event logistics and programme delivery across multiple counties

• Highly organised with excellent attention to detail
• Confident and professional communicator
• Able to handle sensitive information appropriately
• Proactive, reliable, and comfortable working to deadlines
• Passionate about safe, positive environments for young people

• Experience in administration, operations, or sport
• Experience supporting safeguarding or compliance processes
• Knowledge of grassroots or academy football environments