Administration Support - Receptionist

Norfolk Community Health and Care NHS Trust

The closing date is 23 February 2026

Are you a confident, and flexible person, with excellent engagement, customer care, and communication skills, who can work as part of a creative and motivated team? If you are, we would really like to hear from you!

We are looking for an enthusiastic, self‑motivated, and caring individual to join our team at Norwich Community Hospital and Thorpe Health Centre as our Admin Support - Receptionist.

This is a full‑time, Band 2, substantive post. This role works 37.5 hours per week, working alternating working hours of 07:50-15:50 or 08:30‑16:30 from Monday‑Friday. The base for this post is Norwich Community Hospital, however you will be required to travel to other Thorpe Health Centre once per week. You will need to be versatile and have access to a vehicle or be able to make alternative travel arrangements.

The postholder will contribute to the smooth running of the reception at Norwich Community Hospital (NCH) and Thorpe Health Centre (THC), providing daily support for direction.

The role will include administrative support duties such as answering telephone calls, greeting patients upon their arrival, assisting patients with queries and use of NHS computer systems, including Systm One, to check in patients and additional admin support as required. This role also involves duties to maintain the stock levels for our Community Nursing Team based at Thorpe Health Centre, which includes counting and ordering the stock on a weekly basis.

This role is required to maintain strict confidentiality and will be expected to communicate with patients and relatives with courtesy and discretion at all times.

Being able to demonstrate excellent organisational and effective communication skills is essential, along with being able to work collaboratively as part of a team, using your own initiative, and working to deadlines. You will have experience of undertaking a range of administrative duties and have excellent customer care skills. You will need to be able to evidence a good solid background working in a busy office environment and will be required to work proactively.

Experience of working in the NHS is preferential. Knowledge of Systm One would be advantageous, but training will be provided for the successful candidate.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand‑alone NHS community trust in the country to be awarded the title.

• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
• Supportive positive culture that is Well‑Led with regular supervision
• Comprehensive in house and external training programmes available
• NHS discounts and many more

Please note that applications are accepted by completion of our on‑line application form. We cannot accept CV's.

Main Duties & Responsibilities

1 To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties which will include: dealing appropriately with all telephone enquiries as well as face to face patient contact, which may include investigation and problem solving as well as regularly dealing with matters of a complex and /or distressing nature. Using a range of software programmes to produce, maintain and distribute documents, including adhoc and routine reports, spread sheets, databases which may include medical terminology.

Photocopying, scanning, emailing and monitoring the Reception inbox corresponding promptly and efficiently, generating and distributing letters, ensuring that all patient records are maintained and kept up-to-date. Franking, receiving, sorting and distributing mail as and when required, and ensuring that outgoing mail is sent in a timely manner. Researching appropriate websites, downloading…