Outpatient Booking Clerk - Care Group B

Job summary

We are looking for a Outpatient Bookings Clerk to become a member of a truly collaborative and hardworking team who provide administrative support to Care Group B here at the NNUH. You will be part of a booking team dealing with outpatient bookings both via the telephone and electronic communications, processing cancellations and updating all hospital systems to contain identical information.

This role involves dealing with internal and external parties.

• Dealing with both telephone and post appointment requests and queries for any new and follow-up appointments.
• To assist the teams in maintaining out‑patient procedures for the Trust, to include compliance with choice, partial booking, full booking, PAS and eRS.
• To support the booking of new and follow‑up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways.
• Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services. Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient.
• To assist the teams in adding patients to the outpatient waiting lists. Ensure patients are called in chronological and priority order.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.

We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24‑hours confidential counselling support
• On‑site Nursery
• On‑site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted: 19 February 2026

Pay scheme:
Agenda for change

Band:
Band 2

Salary: £24,465 a year per annum, pro rata

Contract:

Permanent

Working pattern:
Full‑time, Flexible working

Reference number: 234‑25‑B1589

Job locations:
Norfolk and Norwich University Hospital, Norwich, NR4 7UY

• Dealing with both telephone and post appointment requests and queries for any new follow‑up and follow‑up appointments.
• To assist the teams in maintaining out‑patient procedures for the Trust, to include compliance with choice, partial booking and full booking on PAS.
• To support the booking of new follow‑up and follow‑up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways as well as their appointment target date.
• Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services. Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.