Environmental Monitoring Operative

The Norfolk and Norwich University Hospital (NNUH) is a 1,200-bedded teaching hospital with facilities for modern patient care, and a major trauma centre in development. The Trust operates a large, multi-site group and provides a wide range of services and a substantial number of outpatient, day case and inpatient activities. The staff of around 10,000 care for patients referred from around 100 GP practices and other hospitals, delivering more than 60 specialist services including cancer and radiotherapy treatments.

We aim to provide healthcare and our vision is to “provide the best care for every patient.” Our values are People-focused, Respect, Integrity, Dedication, and Excellence, guiding behaviour across the organisation. We support flexible working and aim to create a diverse, inclusive environment that offers a sense of belonging.

Join Our Award-Winning Facilities Management Team

At NNUH, the Facilities Management Team ensures patients, visitors and staff experience a safe, clean and welcoming environment. The team acts as the key link between the Trust and service partners, ensuring operations run smoothly behind the scenes. The team oversees the NNUH PFI contract delivered by Serco, covering security, car parking, cleaning, catering, portering, linen, waste management, and grounds maintenance.

We are Silver Award Winners in the NNUH Staff Awards 2025, reflecting commitment to excellence. The team monitors, audits and collaborates with service providers to meet high standards, and continually seeks improvements and strong, respectful partnerships that make a real difference. If you are quality-driven and process-focused, this is your chance to join a collaborative group dedicated to delivering services that matter.

Ready to make an impact? Join us and help shape the future of facilities management at NNUH.

We’re looking for an enthusiastic individual with great attention to detail and sound judgement to join the Estates and Facilities Team as a Monitoring Officer.

In this role, you’ll help ensure Soft FM services meet high standards. Your responsibilities will include:

• Monitor and validate Soft FM services daily, including planning audits, completing checks and recording results.
• Make informed decisions based on audit findings to maintain compliance with KPIs and SLAs.
• Schedule, complete and record monitoring activities with accurate data capture in Excel.
• Support the team with administration tasks, including scheduling and attending Efficacy Audits.
• Collaborate with colleagues and service providers to identify gaps and suggest improvements to monitoring processes.

What we’re looking for

• Quality-driven, organised individuals who are confident using Excel.
• A team player who builds strong working relationships with Trust departments, service providers and external contractors.
• Open-minded individuals keen to spot opportunities for improvement and help deliver services that support patient care.

Why join us?

• Part of a Silver Award-winning team recognised for excellence.
• Role directly contributing to patient experience and safety.
• Collaborative environment where ideas for improvement are valued.

Join us at NNUH as part of a workforce of over 10,000 staff. We are a large NHS trust providing first-class acute care to around one million people. We are a teaching and research hospital, home to state-of-the-art facilities and strong relationships with local universities. Our workforce represents many countries and cultures, and we value diversity and inclusion.

We offer NHS benefits and additional advantages including flexible working hours, fast-track staff physiotherapy, a multi-faith prayer room, discounted gym memberships, an excellent pension and annual leave entitlement, salary sacrifice schemes including lease cars and Cycle to Work, free staff parking (where available), confidential counselling, on-site nursery and cafes with staff discounts, and support for career development.

• Conduct climatic environmental testing to relevant test standards, regulatory requirements and defined test plans.
• Work closely with…