Health & Improvement Apprentice Administrator

Are you looking to start your career in administration while making a real difference to people’s lives?

We have an exciting opportunity for a Health & Housing Improvement Apprentice Administrator to join our Housing and Community Safety service. This role is ideal for someone who is keen to learn, develop new skills and gain hands‑on experience while working towards an apprenticeship qualification.

This is a developmental role where you will provide administrative support to the Health & Housing Improvement Support Team and the wider service. You will gain practical experience across a wide range of activities while receiving structured training.

You will help support essential services that enable residents to live safely and independently in their homes.

• Supporting day‑to‑day administration across the service
• Processing payments, raising purchase orders, and maintaining financial records
• Assisting with the administration of grants, including Disabled Facilities Grants
• Coordinating appointments, works schedules and responding to enquiries
• Updating and maintaining accurate records across council systems
• Providing support to triaging enquiries and progressing cases
• Taking notes and supporting meetings when required

You’ll also play a role in supporting partnership working and service improvements, including initiatives such as Support NoW.

We are looking for someone who is enthusiastic, organised and willing to learn.

• Interested in administrative work and supporting public services
• A clear communicator who can work with a wide range of people
• Organised, with good attention to detail
• Able to use IT systems or willing to learn (e.g. Outlook, Word)
• A team player who can follow instructions and use feedback constructively

• A minimum of 5 GCSEs (including English and Maths) or be willing to achieve these through your apprenticeship

Previous office or customer service experience would be helpful but is not essential.

• A 2‑year apprenticeship with structured training and development
• A supportive team environment to help you build your skills and confidence
• The opportunity to gain valuable experience in a local authority setting
• The chance to contribute to services that improve residents’ health and housing conditions

• Closing date: 21 June 2025
• Proposed interview dates: 6 and 7 July 2025

For an informal discussion about the role, please contact Kevin Ayers, Health & Housing Improvement Manager .

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part‑time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support