Receptionist - General Surgery Outpatients

Receptionist - General Surgery Outpatients

This is an exciting opportunity for a conscientious, enthusiastic, highly motivated, and organised individual to join our General Surgical Outpatients Department. Our surgical specialties are very busy areas, which treats problems of the.

This is a permanent Receptionist/Administrator position based within our General Surgical Outpatients Department, working alongside our friendly, experienced, enthusiastic, highly motivated, and organised administrative across Urology, General Surgery, Breast and Vascular teams.

The successful candidate will have a methodical approach to work, be extremely well organised, and have a flexible attitude incorporating our Trust PRIDE values. Good communication skills are essential to this post, as the successful candidate must be able to work well both in a team, and independently.

All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.

The successful candidate will also be expected to support the delivery of a high quality, safe and compassionate healthcare service, as all staff are expected to act as a role model to others in all aspects of their work while consistently demonstrating NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence.

This position is required to provide critical administrative and reception support to the Urology, Breast, Vascular and General Surgery outpatient teams, with a primary focus on managing a significant and growing waiting list, much of which is procedure-based and income-generating. The post-holder will be responsible for booking outpatient appointments, contacting patients, maintaining and updating records, and covering front-facing reception duties on the General Surgical Outpatient desks when needed.

The candidate will be the first point of contact for all appointment bookings and liaise with the relevant clinicians as appropriate. It will be the responsibility of the administrator to ensure the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of 'real time data entry'.

The reception aspect is an essential part of the clerical and admin support for the department and will include meeting and greeting patients on arrival to the department, answering telephone enquiries, while also creating, amending and outcoming appointments. This role includes a wide range of administrative duties utilising Trust systems to record and maintain patient records, and as such, good IT skills in addition to a willingness and commitment to learn multiple Trust IT systems are necessary.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.

We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible.

• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients safety and well-being in the waiting area prior to them being called…