Team Administrator

Are you looking for an administrative based role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Team Administrator to join the existing team...

We are currently seeking an enthusiastic and motivated Team Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich on a fixed term basis for 6 months.

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.

This role will require a confident individual who has experience of supporting a busy team and should have a good understanding of confidentiality and data protection.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.

This role will involve a range of administration duties to meet the needs of our clinical teams and service users, but specific responsibility will be placed upon business process, referrals, data entry and performance compliance. Previous working experience of IT systems is desirable.

• Update the Trust's electronic records system (Lorenzo), inputting information accurately and timely, including entering and accepting referrals, updating patient records and transferring cases to other teams.
• Managing Assessment and Triage spreadsheets.
• Managing Assessment bookings promptly and following up outcomes.
• Managing incoming calls.
• Liaising with other teams.
• Supporting clinicians to maintain electronic patient records.
• Typing of letters.
• Maintaining and monitoring spreadsheets.
• Collating and distribution of reports.
• Undertake other appropriate duties, being adaptable and flexible to service needs across the locality.

• NVQ Level 2 in Customer Services or equivalent.

• Dealing efficiently and politely with both internal and external customers.
• Data entry or similar role.
• Experience of working in a busy office area.
• Experience of working in the NHS.

• Ability to manage and prioritise a variety of tasks.
• Good interpersonal skills.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.