Telephonist & Out of Receptionist

An exciting opportunity has arisen for a skilled receptionist to join the growing and busy switchboard team in NSFT.

Duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of keys. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment. Replacing batteries to pagers as required. Compiling the daily doctors and consultants  on call  documentation for the Trust and switchboard. The successful applicant will provide a quality and professional switchboard and reception service to the Trust and able to work out of hours, this will include Nights and weekends.

• To provide telephone operator services for all networked premises throughout the Trust
• To operate emergency systems and pager systems
• Responding to and following all policies and procedures in the event of an emergency i.e. Fire
• Responding to all alarm systems and carrying out procedures as appropriate to the alarms
• Carry out reception duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of key. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment.

Replacing batteries to pagers as required. Compiling the daily doctors and consultants 'on call' documentation for the Trust and switchboard.

• Receiving all incoming mail and sorting for wards, departments and other hospitals ready for distribution
• Frank outgoing mail to include weighing parcels ready for collection by Royal Mail

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more

• Switchboard trained

• Office administration
• MS office
• NHS Experience
• Switchboard/reception experience

• Good communication and people skills

• Good customer focused telephone manner
• Patience and empathy to callers
• Team player

• Ability to prioritise workload

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a year gross per annum (pro rata)