Team Administrator

Job Overview

Are you looking for an administrative based role based in Norwich? Our friendly, fast‑paced team has an exciting opportunity for a Team Administrator to join the existing team. This role will involve a range of administration duties to meet the needs of our clinical teams and service users, with specific responsibility placed upon business process, referrals, data entry and performance compliance.

Previous working experience with IT systems is desirable. This position is a fixed‑term 6‑month role based at 80 St Stephens in Norwich.

• Update the Trust's electronic records system (Lorenzo), inputting information accurately and timely, including entering and accepting referrals, updating patient records, and transferring cases to other teams. Full training will be provided.
• Manage assessment and triage spreadsheets.
• Schedule assessment bookings promptly and record outcomes after assessment.
• Handle incoming calls.
• Liaise with other teams.
• Support clinicians in maintaining electronic patient records.
• Type letters.
• Maintain and monitor spreadsheets.
• Collate and distribute reports.
• Undertake other appropriate duties, being adaptable and flexible to service needs across the locality.

We seek an enthusiastic and motivated Team Administrator who is confident, experienced in supporting a busy team, and demonstrates excellent time‑management skills and a positive approach. The successful candidate will have a good understanding of confidentiality and data protection, remain calm under pressure, and confidently and sensitively handle telephone calls from individuals who may sometimes be distressed or upset. Experience with IT systems and the Lorenzo platform is desirable.