Receptionist, Administrative​/Clerical

Join our Norwich facilities team as a Receptionist, where you'll play a key role in delivering an exceptional client experience and creating a welcoming, professional environment for all visitors and colleagues.

This is an exciting opportunity to join the Norwich facilities team, playing a key role in delivering a 5
* client experience.

You will provide a consistently high standard of professional, friendly and approachable service to colleagues, partners, clients, contractors and visitors, while maintaining strong attention to detail and vigilance.

The role requires excellent communication skills, as you will engage with stakeholders at all levels to ensure all tasks and requests are handled efficiently, professionally and to the highest standard.

This role is 35 hours per week, Monday – Friday, covering between the hours of 08.00 - 18.00 on a rota basis, with 1 hour for lunch.

• Proven experience in an office environment, ideally in a reception or front-facing role, with confidence engaging a wide range of stakeholders
• Highly organised with strong attention to detail, able to manage multiple tasks efficiently while maintaining high standards
• Calm and professional under pressure, with a proactive, can-do attitude and a willingness to learn new systems and skills
• Excellent communication and IT skills, with experience in professional services and Microsoft Office (Word and Outlook) being advantageous

• Deliver high-quality client services, including welcoming visitors, managing meeting rooms, coordinating catering, handling calls, and maintaining a professional reception environment
• Provide efficient facilities support such as mailroom, reprographics, building checks, and managing internal requests, with flexibility to cover additional tasks as needed
• Support onsite IT activity, including basic troubleshooting, equipment setup, AV checks, and use of core systems and Microsoft applications
• Maintain high standards of professionalism, client care and compliance, ensuring confidentiality, accurate record keeping, and a positive client experience at all times
• Work collaboratively within the team, managing workload effectively, communicating clearly, supporting colleagues, and contributing to a flexible, responsive service
• Take ownership of performance and development, seeking feedback, maintaining skills, and actively contributing to continuous improvement

As you'd expect, we offer a competitive salary and a wide range of benefits.  to find out more about our core benefit offering.

If we offer you a role, we will conduct comprehensive pre-employment screening. This screening will include, but is not limited to, a basic DBS, verification of your right to work, a three year employment history and a self-declaration to assess your character and suitability for the role. Full details of our pre-screening employment process are available upon request.