Lettings Officer

About the Role We are looking for an organised and customer-focused Lettings Coordinator to join a Empty Homes & Lettings Team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, coordinating multiple activities, and making a real difference by helping customers move into quality homes quickly and efficiently.
As a Lettings Officer, you will play a vital role in managing the end-to-end empty homes process, ensuring properties are re-let promptly, minimising financial loss, and delivering an excellent customer experience throughout the lettings journey.

Key Responsibilities
Coordinate the letting of empty homes from end of tenancy through to customer sign-up and post-sign-up activities.
Act as a first point of contact for customers, colleagues, and external stakeholders, providing a responsive and professional service.
Liaise with internal teams, contractors, and external agencies to ensure properties are ready to let within agreed timescales.
Arrange inspections, appointments, and viewings with outgoing and incoming customers.
Verify, process, and accurately maintain records and documentation relating to lettings and empty homes.
Assess applicants' initial suitability for properties, including gathering and reviewing landlord references.
Coordinate and raise repair orders and void works with contractors to ensure homes meet required standards.
Monitor performance against service standards and KPIs, contributing to continuous improvement initiatives.
Maintain compliance with information governance, audit requirements, and relevant policies and procedures.

About You
We're looking for someone who is highly organised, adaptable, and passionate about delivering outstanding customer service. Ideally you will have worked within a lettings or housing role previously.

Essential Skills & Experience
Previous experience in a customer service or administrative environment.
Strong communication and interpersonal skills.
Good literacy and numeracy skills.
GCSEs (or equivalent) in English and Mathematics.
Proficient in Microsoft Office applications.
Ability to manage a busy workload, prioritise effectively, and work to tight deadlines.
Strong diary management and scheduling skills.
A collaborative team player with a customer-first mindset.

Why Join Us?

This role offers an hourly rate of £17.14 per hour inclusive of holiday, and you will receive pay on a weekly basis. This is a fully office based role in Norwich, offering great training and support from the team.

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