Ownership Co-ordinator

Goodman Masson are currently working with a social housing organisation in Norwich to recruit for an interim Home Ownership Co-ordinator.

Pay - £20 - £25 per hour INSIDE IR35

About the Role

An exciting opportunity has arisen for an organised and customer-focused Home Ownership Co-ordinator to join a well-established housing organisation.

This role plays a key part in delivering a high-quality Home Ownership service, supporting customers through a range of home ownership and leasehold processes. You'll coordinate and administer activities including Right to Buy, Right to Acquire, Shared Ownership transactions, staircasing, leasehold enquiries and property disposals, ensuring all legal, regulatory and customer service standards are met.

This is an excellent opportunity for someone with strong administration skills, experience working to statutory deadlines and an interest in the social housing, property or legal sectors.

Key Responsibilities

Customer Service & Case Management

• Act as a primary point of contact for home ownership customers, providing clear advice and guidance.
• Manage customer cases from initial enquiry through to completion.
• Ensure customers are kept informed throughout the process.
• Resolve issues proactively and support positive customer outcomes.
• Handle leasehold enquiries, resale and assignment requests, staircasing administration and annual communications with shared owners.

Home Ownership & Compliance

• Coordinate Right to Buy and Right to Acquire applications, ensuring statutory deadlines are met.
• Liaise with solicitors, valuers and other external stakeholders.
• Support conveyancing-related processes including lease amendments, deeds, offer-back cases and rent reviews.
• Assist with regulatory reporting and ensure records remain audit-ready and compliant.

Administration & Data Management

• Maintain accurate records across housing management and asset management systems.
• Update ownership and asset records following sales, purchases and lease changes.
• Prepare customer correspondence, notices and standard documentation.
• Monitor case progress, deadlines and key milestones.
• Produce reports, trackers and performance information to support service

About You

• Strong administration experience with excellent attention to detail.
• Proficiency in Microsoft Office, including Word, Excel and Outlook.
• Experience working to deadlines and managing competing priorities.
• Ability to interpret and manage complex information accurately.
• Excellent written and verbal communication skills.
• Strong problem-solving and organisational abilities.
• Experience working with a range of internal and external stakeholders.
• A customer-focused approach and commitment to delivering high-quality service.

Desirable

• Experience with in social housing, property, legal or conveyancing environments.
• Understanding of leasehold management, shared ownership or home ownership services.
• Knowledge of Right to Buy, Right to Acquire or related housing legislation.
• Experience supporting regulatory or compliance-related processes.

If this role is of interest, please email over your CV to