Case administrator

Overview

We are looking to expand the talent within the Administration Service Centre based in the heart of Norwich. The role of a Case Administrator is vital; the work safeguards those in contact with London Probation Services and the community. The position is part of our probation helpdesk and administration teams supporting the London region.

• Take calls from people on probation, solicitors, court staff, and other third parties.
• Support a variety of administration needs including enforcement letters and operational administration.
• Ensure all processes run efficiently, systems are maintained correctly, and probation information is collated and prepared for case files.
• Handle enquiries from colleagues, agencies and people on probation in a busy environment.
• Maintain high quality and attention to detail while working as part of a resilient, collaborative team.

• Right to work in the UK and in the Civil Service (see nationality rules).
• Not eligible for a new Skilled Worker visa after 22 July 2025; must have held a Skilled Worker visa prior to that date to be considered for sponsorship.
• Strong communication skills and the ability to work effectively with a range of stakeholders.
• Resilient, detail‑oriented, and a strong team player.
• Experience in a call‑centre or administrative role is desirable.

The MoJ offers hybrid working arrangements where business need allows. The role can be based at a variety of office, court, team, or prison locations within the Probation Service region, with a preference for a base within 60 minutes of the candidate’s home. Standard full‑time hours are 37 per week, excluding unpaid breaks.

• Annual leave of 25 days on appointment, increasing to 30 days after five years’ service, plus public holidays.
• Local Government Pension Scheme (LGPS) via the Greater Manchester Pension Fund.
• Extensive training and development opportunities.
• Access to employee networks and flexible benefits such as voluntary benefits and retail vouchers.
• Paid paternity, adoption and maternity leave.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. All candidates are assessed on merit and the Civil Service Code sets out standards of behaviour expected of civil servants.

All candidates are subject to security and identity checks prior to appointment. The MoJ is a Disability Confident employer and will offer reasonable adjustments throughout the recruitment process.