Medical Secretary

28 hours per week, worked over 4 days (7 hours per day)

We are seeking a friendly, organised, and professional Medical Secretary to join our busy GP practices. Mainly to our central sites, Beechcroft and Old Palace Surgery.

The successful candidate will provide high-quality administrative and secretarial support to our clinical team, ensuring the smooth coordination of patient referrals, correspondence, and medical records. This is an excellent opportunity for someone with strong communication skills, excellent attention to detail, and the ability to work efficiently in a fast‑paced healthcare environment while maintaining patient confidentiality.

Provide comprehensive secretarial and administrative support to GPs, nursing staff, and the practice management team. The role includes preparing and processing clinical correspondence using word processing and audio typing skills, undertaking a range of general clerical duties, and contributing to the efficiency and productivity of the secretarial team. The postholder will support services across two practice sites and assist with insurance reports and other private (non‑NHS) work.

• Provide efficient audio, copy typing & word processing in accordance with practice policies & systems; this includes letters, reports, etc: in an accurate and efficient manner.
• Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications, taking & dealing with appropriate messages.
• Keep all relative information from outside agencies up to date & filed, including contact numbers, addresses, etc.
• Update templates relative to either patient or hospital referral or recall.
• Assist in gathering statistics and information when required.
• Provide adequate cover for members of the secretarial team during periods of annual leave and sickness.
• Manage patient records, ensuring they are accurate, up to date and securely stored.
• Ensure documents are scanned and actioned within a timely manner.
• Initiate the referral via the ERS service, inform & send patients the necessary information, assisting the patient if they have problems.
• Process insurance and private work, ME Referrals and SARS requests.
• Any other duties appropriate to the role.

5 weeks Annual Paid Leave

Long Service Recognition Scheme

Please note:

We may close this advert early if we receive a high volume of suitable applications. Early application is encouraged to avoid disappointment.

• Education to GCSE level, NVQ level 2 (or equivalent)
• Computer literate; knowledge of clinical databases including Systm One; ability to use Microsoft Office programs (Word & Excel)

• Experience of working with healthcare professionals
• Experience working in an environment with direct patient contact
• Experience in a GP Practice or Health Care Organisation

• Good communication skills, in person and over the telephone; possessing sensitivity, tact and diplomacy
• Self‑motivated with a high degree of personal integrity
• Ability to maintain strict confidentiality & able to work under pressure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.