Administrative Assistant

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture.

It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Perform general administrative duties and provide support to the Underwriting team.

• Policy issuance, endorsements, correction of policy details, cancellation, debt chasing for the online platform and supporting the admin team with these functions for the internal underwriting system
• Assist external users with registration (including compliance checks), use of the external facing platform and general account management
• Support the team on a day-to-day basis with organisation and management of the online mailbox, moving emails to the right mailbox where required
• Support Head of Online with User Acceptance Testing of changes and fixes to the internal system and external facing platform
• Raising tickets with the support team where issues are found and ensuring timely resolution
• Liaise with finance and underwriters to solve accounting queries in a quick and efficient manner
• Produce reports on an ad hoc basis for the data team
• Assist in underwriters administration i.e. filing of correspondence, slips, proposal forms, etc
• General administrative duties including e-mail, answering the phone, taking messages, etc
• Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
• Scheduling and coordinating meetings, interviews, events and other similar activities where required
• Preparing business correspondence (often using word processing, spreadsheet, and presentation computer software)
• Completeness of client folders
• Minimal errors in respect of data entry and policy issuance
• Maintain spreadsheets and client folders

• Ability to work proactively, quickly and efficiently with a drive to provide excellent service internally and externally
• A high level of numeracy and literacy
• All round awareness of those aspects of the insurance industry that have a direct bearing on key responsibilities and accountabilities
• Strong interpersonal and communication skills
• Competent IT skills, including but not limited to Microsoft Word, Excel (Intermediate) and Power Point
• Strong organisational and prioritisation skills with good planning/time management skills to achieve tight deadlines/targets
• Methodical, accurate and strong attention to detail

• Basic technical knowledge of the detail of FCA regulations as they pertain to insurance intermediaries
• Insurance background preferred but not required

• To remain compliant with FCA requirements at all times
• To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering etc
• To share ideas, best practice and other information within the team
• Ensure that own performance, HR and T&C records are up to date and meet the Company’s requirements
• Maintain accurate records and deal with correspondence appropriately

• GCSE Maths and English (A*
  - C)
• A-levels preferred but not essential