Housing Standards Technical Advisor

Location Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF
Final date to receive applications Friday, September 11, 2026 Salary Band Band B £24,769 - £27,640 Hours 29.6 Hours Per Week Contract Type Fixed-term - 1 Year Job Summary

** Salary will be pro-rata based on hours**

We are seeking an organised and resourceful Technical Advisor to join our Housing Standards Team, who play a vital role in supporting residents to remain independent in their homes.

As the first point of contact for all enquiries into the Housing Standards Team, you will be responsible for carrying out financial assessments to determine applicants’ eligibility for Disabled Facilities Grants and other forms of housing assistance. You will manage the ongoing processing of grant and loan applications, ensuring accurate and timely progression.

You will also provide programme support for key initiatives, including the Handyperson Scheme, the Property Hardening Programme and a range of other Housing Standards services. This will involve organising casework for officers, managing associated administration, coordinating financial assistance approvals and payments, and liaising with officers where necessary to ensure smooth case progression.

In addition, you will offer administrative support to senior managers, including diary coordination, meeting management and other associated duties.

You will have strong numeracy, literacy and IT skills, complemented by a highly organised and methodical approach to your work. Accuracy, attention to detail and the ability to manage competing priorities within strict deadlines are essential.

You will have demonstrable experience in a busy administrative and customer‑focused environment, with the ability to communicate professionally across a range of matters. You will be confident in using your initiative and capable of dealing appropriately with sensitive or contentious issues when required.

This role requires you to work effectively with vulnerable individuals and to liaise with a variety of external agencies. You should therefore be comfortable managing complex information with discretion and professionalism. Experience in supporting the delivery of projects or time‑critical programmes is also important.

Closing Date: 11th September 2026

Interview Date: to be confirmed

Job Profile Job Profile document

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the People Team as follows:

Email: kevin.philcox@sou

Tel:

People Team: people team@sou Tel:

This should be recruited Internally including a secondment and externally.

We are looking for an experienced and highly organised Housing Standards Technical Advisor to provide advanced administrative and technical support to our Housing Standards Team.

This is an important role supporting services that help residents live in safe, warm and healthy homes across Broadland and South Norfolk. You will be at the centre of service delivery, coordinating referrals, managing case records, supporting licensing and enforcement processes, undertaking financial assessments, and ensuring residents and partner organisations receive a high-quality service.

If you enjoy working in a busy environment, managing competing priorities and providing excellent customer service, this could be the role for you.

As the Housing Standards Technical Advisor, you will provide a vital administrative and coordination function across a range of housing standards services. Acting as a key point of contact for residents, landlords, partner agencies and Council officers, you will help…