Receptionist, Administrative​/Clerical

Welcome patients, visitors and professionals in a friendly and professional manner. Manage appointments and maintain an efficient appointment system. Answer telephone calls, respond to enquiries and direct calls appropriately. Register new patients and update patient records accurately. Process clinical correspondence, electronic tasks and administrative requests. Support clinicians and support workers with administrative duties. Liaise with prescription, scanning and clinical teams to resolve patient queries.

Maintain accurate electronic patient records and ensure confidentiality at all times. Assist with clinic administration and the day-to-day running of reception. Comply with data protection, confidentiality and safeguarding requirements. Work collaboratively with colleagues to provide a high-quality service.

Note:

The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.

Norfolk Community Health and Care NHS Trust