Team Administrator

Young Crisis Hub is a CQC‑regulated provider delivering bespoke, therapeutic care and support for children and young people with high-level needs. Grounded in relational neuroscience and trauma-informed practice, our goal is to help young individuals return to their developmental pathway and reach their full potential. Our mission is to deliver high-quality, relational care that empowers young people in crisis to build safe, stable, and fulfilling lives.

We believe that every young person deserves support that is not only professional, but human – grounded in empathy, built on trust, and designed to meet their unique needs.

About the Role
:
We're looking to hire a Team Administrator to join Young Crisis Hub. The role involves managing various aspects of property sourcing and maintenance, ensuring compliance, and facilitating effective communication within the team.

Responsibilities
:

• Property Sourcing and Management:
  Source appropriate properties within agreed time frames.
• Property Maintenance:
  Manage all properties to ensure they remain in excellent condition, including liaising with and coordinating contractors for maintenance and repairs.
• Procurement:
  Manage purchase orders, ensuring all requests and approvals are processed efficiently and in line with company procedures.
• Systems Administration:
  Oversee and manage all Microsoft licenses, ensuring compliance and accessibility for all users.
• Platform Management:
  Administer and maintain staff logins for Flexebee, QCS, and Clear Care systems, ensuring accuracy and access control.
• Telephone Management:
  Answer calls through the main phone line professionally and promptly.
• Team Organisation:
  Maintain and update the team’s One Note system, ensuring information is clear, accessible, and up to date.
• Internal Communication:
  Create and manage staff Whats App groups to support effective communication across teams.
• Meeting Support:
  Take minutes during clinical review meetings and ensure these are completed and shared with the Operational Director.
• Compliance Support:
  Support and/or complete compliance procedures as required.
• SharePoint Administration:
  Act as the SharePoint administrator, maintaining document structures, permissions, and updates.
• Business Support:
  Assist with monthly business updates by collating information, tracking progress of actions, and ensuring all minutes and reports are accurately filed.
• Governance Communication:
  Produce and distribute a monthly governance newsletter.
• Staff Communication:
  Create and issue a monthly staff newsletter to share updates, achievements, and key information.
• Referral Tracking:
  Maintain and regularly update the referral tracker to ensure accurate and up-to-date information is available to the management team.

Required Skills
:

• Strong organizational skills.
• Excellent communication abilities.
• Proficiency in Microsoft Office and property management software.

Preferred Skills
:

• Experience in property management.
• Familiarity with compliance procedures.
• Ability to work collaboratively in a team environment.

Pay range and compensation package
: £22,500 PA

Equal Opportunity Statement
:
We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.

• Entry level

• Full-time

• Administrative

• Mental Health Care
• Administrative and Support Services