Referral Officer

We have an exciting opportunity for a Referral Officer to join us at Front Door For Families. The role is for 22 hours a week and is based within the multi-agency safeguarding hub (MASH), based at Kingswood Street, Brighton. This is an administrative role and is completely office based. You will be working with key professionals including health, education and police who work closely together to enable timely decisions to be made to safeguard children, young people and families more effectively.

You must be prepared to implement the Council's Equalities Policy at a level appropriate to the job and must at all times carry out your duties with due regard to the Council's Equalities Policy.

• Educated to NVQ level 2 or equivalent, or equivalent experience
• Experience of dealing with the public through a variety of formats including telephone and email.
• Experience of researching computer systems, assessing and collating information.
• Experience of working in a confidential environment.
• Excellent communication skills both verbal and written, with the ability to deal effectively with customers who have diverse and complex needs in an effective and calm manner.
• Excellent understanding in sign posting to the available facilities for children and families.
• Ability to work under pressure.
• Excellent keyboard skills and ability to operate IT systems efficiently, including experience of inputting and retrieving data/information from computer systems e.g. databases and word-processing.
• To be able to demonstrate a commitment to the principles of Equalities and to be able to carry out duties in accordance with the Council's Inclusive Council Policy.

This role is a permanent role and interview are to be held on 4th November 2026.

There is full information about the role below and attached but, if you would like an informal discussion, please contact Caroline Russell, service manager on caroline.

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds.

In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce ().

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe

For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.

We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.

We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real…