Repairs Scheduler

Job Title:
Repairs Scheduler / Repairs Planner – Safer Homes (Temporary, 3 months)
Location:W105BN
– Office-based, full time (37 hours per week)
Pay Rate: £14.33 per hour PAYE rate or £18.50ph Umbrella rate

We are seeking an organised and proactive Scheduler/Planner to join our team on a temporary 3-month contract. This is a fantastic opportunity for someone with strong coordination and communication skills to support the effective planning of works, ensuring operatives are in the right place, at the right time, to deliver a seamless and customer-focused service.

• Oversee diaries, schedule works, and manage workloads to ensure all tasks are completed daily.
• Optimise resources by allocating jobs effectively to maximise productivity and first-time fix rates.
• Engage with customers in a timely and professional manner to arrange, adjust, or follow up on appointments, ensuring excellent service and sensitivity to vulnerabilities.
• Allocate unscheduled jobs and manage emergency repairs in line with SLAs.
• Liaise with suppliers and contractors for timely delivery of materials and equipment.
• Carry out administrative tasks, including updating job stages, generating reports, issuing legal letters, and managing communications.
• Work collaboratively with system administrators to resolve system issues promptly.
• Undertake any other duties commensurate with the role.

• Proficient in Microsoft Office (Outlook, Word, Excel).
• Strong organisational skills with the ability to prioritise in a fast-paced environment.
• Excellent communication skills, able to engage with a wide range of stakeholders.
• Ability to follow procedures and comply with policies, legal, and health & safety requirements.
• Experience handling No Access issues effectively.
• A commitment to delivering high levels of customer service and demonstrating organisational values and behaviours.