Donor Centre Administrator

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work

As a Donor Centre Administrator, you will play a vital role in helping NHS Blood and Transplant (NHSBT) deliver life-saving Plasma donations to patients who need them. You will build strong relationships with donors, manage appointment schedules, and provide an outstanding experience for everyone visiting or contacting the donor centre.

Working as part of a multidisciplinary team, you will use your organisational skills, attention to detail, and technical expertise to ensure donor records, appointments, and centre administration are managed accurately and efficiently. This is an opportunity to make a meaningful contribution to patient care, develop specialist skills, and help ensure donors are available when they are needed most.

Your shifts may be on any day of the week, including the weekends, which alternate between Saturday and Sunday. However, you will receive your rota 6 weeks in advance. You will work for 5 days per week, working for 7.5 hours per day.

Shift times vary, but the earliest start may be 07:40 and the latest finish may be 19:40.

• Build positive relationships with donors, helping ensure donation appointments are planned and maintained to meet patient needs.
• Deliver an excellent customer experience by welcoming donors and responding to enquiries by phone, email, and in person with professionalism, compassion, and respect.
• Manage donor appointments, records, and information systems with a high level of accuracy to support safe and effective donation services.
• Analyse donor attendance and donation information, taking appropriate action to support service performance and continuity.
• Use your expertise with NHSBT systems and software to support efficient centre operations and help colleagues develop their knowledge.
• Contribute to continuous improvement by identifying opportunities to enhance donor experience, administrative processes, and service delivery.
• Work closely with nurses, healthcare assistants, managers, and other colleagues to deliver a high-quality service for donors and patients.
• Ensure confidential information, records, and administrative processes are managed in line with policies, procedures, and data protection requirements.

• Experience of maintaining extensive records in both paper and electronic format in a way that allows others to quickly retrieve information
• Experience of working and complying with standard procedures and confidential information
• Experience of working in a high paced, customer focussed environment
• Knowledge of organising and prioritising a busy and varied workload
• Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages

• Educated to NVQ level 3 in Customer Service, or equivalent experience.

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big…