Reception Supervisor

We are seeking a motivated and organised Reception Supervisor to support our busy reception and patient services team. This is an exciting opportunity for someone with excellent customer service, leadership and communication skills who is passionate about delivering high-quality patient care.

The successful candidate will provide day-to-day supervision of our reception team, support service delivery, assist with staff training and development, and help ensure patients receive an efficient and professional service.

Previous supervisory experience is essential. Experience with in General Practice, the NHS and knowledge of Systm One would be advantageous.

• Generous annual leave entitlement
• Ongoing training and development opportunities
• Friendly, supportive and collaborative team environment
• Free gym membership at Corby Swimming Pool and Lodge Park Sports Centre
• Opportunity to work within a large, well-established practice serving over 15,000 patients
• Access to a diverse and experienced multidisciplinary team
• A positive workplace culture that values staff wellbeing and professional growth

Practice Management Team

Full Time (37.5 hours per week)

TBC

TBA

• Provide day-to-day supervision and support to reception staff.
• Act as a first point of contact for reception team queries.
• Support the induction, training and development of new reception staff.
• Assist in monitoring staff performance and identifying training needs.
• Promote a positive, professional and supportive working environment.
• Support management in monitoring attendance and staffing levels.
• Oversee the smooth day-to-day running of reception services.
• Monitor reception workflows and ensure tasks are completed within agreed timescales.
• Assist with the allocation of reception duties and daily workload management.
• Ensure adequate reception cover is maintained throughout the working day.
• Creating and managing daily job rotas for reception team
• Support the management of reception shift rotas where required.
• Lead by example by undertaking reception duties as part of the role.
• Provide operational cover during periods of staff absence, annual leave or unexpected increases in demand.
• Assist with front-line reception activities, telephone enquiries, appointment booking and patient navigation when necessary to maintain service delivery.
• Support the reception team during busy periods and help ensure patient services continue to operate effectively.

Great Oakley Medical Centre hasbeen providing high-quality primary care services to the local community since
1998. We are a well-established, forward-thinking GP practice with over 15,000registered patients, delivering a wide range of NHS services to a diverse patient population.

Our multidisciplinary team comprises 3 GP Partners, 5 Salaried GPs, Advanced Nurse Practitioners, Practice Nurses, Clinical Pharmacists, Care Co-ordinators, Social Prescribers, aParamedic and a First Contact Physiotherapist. These clinical teams are supported by a dedicated and highly valued administration and reception team of 17 staffwho play a vital role in ensuring the smooth day-to-day running of the practice.

We pride ourselves on providing afriendly, supportive and inclusive working environment where teamwork,professional development and excellent patient care are at the heartofeverything we do. We are committed to investing in our staff and encouraging continuous learning to help individuals reach their full potential.

• Provide day-to-day supervision and support to reception staff.
• Act as a first point of contact for reception team queries.
• Support the induction, training and development of new reception staff.
• Assist in monitoring staff performance and identifying training needs.
• Promote a positive, professional and supportive working environment.
• Support management in monitoring attendance and staffing levels.

• Provide day-to-day supervision and support to reception staff.
• Act as a first point of contact for reception team queries.
• Support the induction, training and development of new reception staff.
• Assist in monitoring staff performance and identifying training needs.
• Promote a positive, professional and supportive working environment.
• Support management in monitoring attendance and staffing levels.

• Oversee the smooth day-to-day running of reception services.
• Monitor reception workflows and ensure tasks are completed within…