Accounting Officer

Starting salary for this role is £29,542 (pro rata for part-time colleagues).

This role sits within a well defined pay band, offering clear progression as you grow your career hout exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #Be The Difference  at BCP
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Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point.

Learn more in our "More than just a job" brochure on our careers site.

BCP Homes manages around 10,000 homes and provides a range of services to support tenants in sustaining their tenancies. The Income Accounting Officer role sits within the BCP Homes Income Team, which forms part of the wider Income & Leasehold Service.

The Income Team plays a vital role in supporting tenants to manage their rent accounts and meet their tenancy responsibilities. As the first point of contact for many customers, the team provides advice on rent payments and access to support services when tenants are experiencing financial difficulties. The focus is on helping tenants find practical solutions to enable them to sustain their tenancies.

The team is committed to maximising rental income while supporting tenants through early intervention, proactive engagement and partnership working with internal teams and external agencies. By identifying support needs at an early stage and promoting positive payment habits, the team helps tenants maintain their homes and financial wellbeing.

The service is led by the Leasehold & Income Service Manager and consists of Senior Income Officers, Income Officers, Income Accounting Officers and Housing Charges Officers, who work together to deliver an effective and customer-focused service.

BCP Homes is looking for two Income Accounting Officers to join the Income Team, working 37 hours per week. Flexible and part-time working arrangements will be considered.

This is an important support role responsible for the administration and maintenance of rent accounts, ensuring records are accurate and payments are processed correctly and on time. You will carry out a range of income-related activities, including setting up and updating accounts, processing financial transactions, reconciling balances, and supporting rent verification processes.

You will also be the first point of contact for routine customer enquiries, providing a high standard of customer service and referring more complex matters to Income Officers. Working closely with colleagues and external organisations, you will help ensure the effective management of rent accounts and support the collection of income for the Council.

• Set up, maintain, update and close rent accounts, ensuring records are accurate and up to date.
• Process financial transactions, including direct debits, refunds, transfers, payments and authorised write-offs.
• Ensure rent and benefit payments are accurately credited to customer accounts in a timely manner.
• Reconcile rent accounts, suspense balances and payment allocations, investigating and resolving discrepancies where appropriate.
• Respond to customer enquiries relating to rent accounts, resolving straightforward queries and referring more complex issues to Income Officers.
• Administer key income management processes, including handling post, monitoring team mailboxes and issuing rent letters, statements and payment cards.
• Verify rent information for benefit purposes and liaise with internal and external organisations to support income-related processes.
• Process updates relating to debt relief schemes and other statutory or income-related requirements.
• Maintain accurate records and ensure compliance with relevant policies, procedures and legislation.
• Provide administrative support to the wider Income Team as required.
• Deliver excellent customer service and contribute to the effective collection and management of income for the Council.

You will have GCSEs (or equivalent) in Maths and English. While a housing-related qualification is not essential, previous experience working within a local authority, housing association, or a similar customer-focused environment would be an advantage.

You will be confident using IT…