Receptionist, Administrative​/Clerical

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career.

And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Mousehold View Care Home in Norwich. If this sounds like the place for you, wed love to hear from you!

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative

As a Receptionist at Avery Healthcare's Mousehold View Care Home in Norwich, you will be responsible for offering professional, high-quality customer service as the first point of contact within the home. Additional responsibilities include answering the telephone, responding to enquiries, redirecting calls, and recording messages. You will also handle reception-related administration tasks, maintain databases, and provide administrative assistance as required by the General Manager.

Ensuring the general tidiness of the reception area and liaising with Housekeeping to maintain standards will be part of your duties. The role requires excellent communication skills, computer confidence, and a friendly attitude. Previous exposure to problem-solving and handling client complaints is a plus.

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services. Other responsibilitieswillinclude:
Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Completing reception-related administration, maintaining databases,and providing administrativeassistanceas required by the General Manager. Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.