Business Analyst Apprentice

Summary

Change Delivery is all about making things better - for our customers, our colleagues and the way we work. If you're naturally curious, love seeing the bigger picture and aren't afraid to challenge the status quo, this could be the perfect place for you.

£26,700 a year

Business analyst (level
4)

Monday to Friday, 9am to 5pm
35 hours a week

Monday 7 September 2026

1 year 6 months

5

Most of your apprenticeship is spent working. You'll learn on the job by getting hands‑on experience.

Business Analyst (Norwich or York): you’ll help uncover what customers really need and work with teams to deliver practical solutions that make a real difference. You’ll ask insightful questions, challenge assumptions and explore new perspectives to maximise opportunities for improvement. Whether that’s analysing data, solving problems, removing blockers, or shaping smarter ways of working, you’ll help us do things better: for our customers, our business, and your own development.

You can select which locations you want to apply for in your application on Find an apprenticeship.

• Surrey Street Norwich, NR1, BS34 8SW
• Wellington Row, York, YO90 1WR

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

ASSIST KNOWLEDGE DEVELOPMENT LIMITED

Business analyst (level
4)

• Apply appropriate approaches to scope, plan and perform Business Analysis
• Communicate effectively in a variety of situations with a range of stakeholders
• Apply a range of structured investigation techniques to a business situation
• Produce an outline definition of a business situation using an appropriate technique
• Apply appropriate techniques to identify problems and opportunities within a business situation
• Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
• Apply appropriate techniques to analyse and document options and recommendations for change
• Elicit process information from stakeholders
• Model business processes using relevant techniques, standards, notation and software tools
• Analyse business process models to identify opportunities for improvement
• Produce models of redesigned business processes
• Elicit requirements from stakeholders to identify business and user needs
• Document clear functional and non‑functional requirements in line with local standards
• Analyse documented requirements to remove duplication, conflict and overlap
• Prioritise requirements using an appropriate prioritisation approach
• Validate requirements with stakeholders
• Support the establishment of requirements traceability
• Elicit business data needs from relevant sources
• Support the development of simple data models using relevant techniques, standards, notation and software tools
• Document current business situations to enable gap analysis and decision making
• Support the development of models of future state business situations
• Identify key differences between current and future business situations
• Identify actions required to move from the current to future business situation
• Define acceptance criteria for business and system changes
• Support business acceptance of business and system changes
• Apply relevant techniques to research and identify stakeholders
• Analyse and document stakeholders' areas of interest and influence
• Support the development of cost/benefit analysis for proposed business changes
• Evaluate and document the key impacts on people, process, organisation, technology and information
• Present information in a manner appropriate to the audience
• Apply appropriate approaches to scope, plan and perform Business Analysis
• Communicate effectively in a variety of situations with a range of stakeholders
• Apply a range of structured investigation techniques to a business situation
• Produce an outline definition of a business situation using an appropriate technique
• Apply appropriate techniques to identify problems and opportunities within a business situation
• Support the identification and presentation of…