Valeting Support Manager

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JOB TITLE:

Valeting Support Manager

IMMEDIATE MANAGER:
Valeting Services Manager

As a Valeting Support Manager you will support our Contract Managers in growing and maintaining high‑performing valeting operations. This is a hands‑on role focused on operational excellence, compliance, and maintaining the highest brand standards through regular site visits, coaching, and audits.

This role is field based in: M25 Corridor, Sevenoaks and Gatwick.

• Support, coach, and train site teams to deliver exceptional results and uphold company standards.
• Conduct daily checks across assigned sites to ensure compliance and performance consistency.
• Carry out quarterly SAS (Safety and Standards) visits within your region.
• Deliver and coordinate training sessions for new valeting site launches.
• Attend key site meetings and contribute to continuous operational improvement.
• Manage two operational regions, including:
• 4 days per week visiting 4–5 stores daily auditing.
• Availability to work two weekends per month as part of the rota.
• 1 day per week dedicated to development, SAS, and reviews with the Head of Valeting.
• Flexibility to adapt to operational requirements.
• Review declined work orders and follow up on action points.
• Participate in weekly Regional Teams calls.
• Complete 3 contractor audits and 4 near‑miss reports per quarter.
• Undertake overnight stays as required to support site visits and operational needs.

• Excellent communication, organisational, and interpersonal skills.
• Previous experience in retail or valeting operations is advantageous but not essential.
• Highly self‑motivated and capable of working independently.
• Strong diary and time management abilities.
• Willingness to travel extensively and work flexibly to meet business demands.

Not Applicable

Full‑time

Management

Retail