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Mental Health Call Navigator
Job in
Norwich, Norfolk County, NR2, England, UK
Listed on 2026-07-29
Listing for:
Norfolk and Suffolk NHS Foundation Trust
Full Time
position Listed on 2026-07-29
Job specializations:
-
Business
Emergency Crisis Mgmt/ Disaster Relief
Job Description & How to Apply Below
Norfolk and Suffolk NHS Foundation Trust seeks a dedicated call handler for the Initial Response Service (IRS). You will engage with distressed individuals, triage urgent referrals, and provide support while coordinating with clinical teams to ensure timely access to the right care.
The role requires handling calls across a 24/7 rotating shift pattern, with two-week cycles of day, twilight and night shifts. You will contribute to efficient triage, data recording and ongoing service development.
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