Store-to-Fulfil Value Stream Lead — Hybrid

Value Stream Lead – Store to Fulfill Supply Chain Coordination Limited London, GB

The Value Stream Lead – Store to Fulfil will play a key role in NHS Supply Chain’s modernisation programme, leading the design and implementation of future business processes across the end-to-end Store to Fulfil value stream. This is an opportunity to help shape how the organisation operates in the future, designing new ways of working rather than simply improving existing processes.

Working closely with stakeholders across the business, the successful candidate will take ownership of both the current (‘as-is’) and future (‘to-be’) process landscape, ensuring alignment between operational requirements, programme objectives, and strategic priorities. They will act as the central point of accountability for the value stream, driving consistency and helping teams work towards a common vision.

This is a highly autonomous role within a large-scale, multi-year transformation programme, offering the chance to make a lasting impact across the organisation. The role combines process leadership, stakeholder engagement, and ERP transformation experience, with ongoing responsibility for process performance and continuous improvement.

Reporting to the Head of End-to-End Process, the Value Stream Lead will work closely with subject matter experts, programme teams, cross-functional business stakeholders, customers and suppliers to ensure the successful delivery of transformation objectives and sustainable business outcomes.

• Lead and own the Store to Fulfil value stream
  , acting as the process champion and providing direction on future ways of working that support NHS Supply Chain’s wider modernisation objectives.
• Build a detailed understanding of current operations, mapping and documenting existing processes, identifying pain points, dependencies and opportunities to improve efficiency, consistency and user experience.
• Design future-state processes and operating models, working closely with business stakeholders, SMEs and programme teams to define requirements and ensure solutions meet operational and strategic needs.
• Support the successful delivery of change
  , guiding process testing, stakeholder engagement, training and go-live activities to ensure new processes are effectively embedded across the organisation.
• Monitor and continuously improve process performance, establishing KPIs, reviewing outcomes and driving ongoing optimisation to ensure long-term value is realised from the transformation programme.

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
• 27 days holiday plus bank holidays
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

Full-time

Full-time

Eaglecliff is seeking a Data Technical…