Performance Improvement Manager

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Shape the future of performance reporting and assurance at NSFT

We are seeking an exceptional and innovative Performance Improvement Manager to lead a major programme of work to transform the Trust's assurance reporting, performance intelligence and decision-making capability.

This is an exciting opportunity for an experienced performance or business intelligence professional with advanced expertise in Power BI, data modelling and performance management frameworks to play a key role in redesigning how the organisation measures, monitors and improves performance.

Working within the Performance Team, you will lead the development and refinement of a business intelligence solution that transforms the Trust's approach to assurance reporting, performance management and data quality monitoring. The solution will enable the day-to-day identification and management of performance, quality and data quality issues through intuitive and user-centred dashboards. It will support the seamless production of comprehensive locality-level Quality and Performance reports, with narrative and assurance information captured continuously throughout the reporting cycle.

This information will then flow through organisational governance structures, evolving into a fully formed Integrated Quality and Performance Report (IQPR) that combines robust data, meaningful analysis and evidence-based narrative, providing a clear and consistent view of organisational performance from frontline services through to the Trust Board.

This work includes the creation of complex datasets, advanced Power BI dashboards, integration of narrative collected via user interfaces, SPC rebasing methodologies and enhanced data quality processes. You will work closely with senior leaders, operational teams and technical specialists to translate complex requirements into practical, user-centred reporting solutions that support effective governance and informed decision-making.

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

The successful candidate will bring significant experience of developing innovative reporting and business intelligence solutions within a complex environment. You will be able to rapidly assess reporting requirements, identify and evaluate delivery options, recommend appropriate solutions and lead successful implementation. You will also play a key role in developing the capability of the wider team through coaching, mentoring and knowledge sharing, helping to strengthen and future‑proof NSFT's analytical and reporting functions.

This role offers a unique opportunity to make a lasting impact by delivering modern, efficient and sustainable performance reporting solutions that reduce manual processes, improve assurance, and support the Trust's strategic objectives. If you are passionate about using data, insight and innovation to drive improvement and have the leadership skills to bring people and solutions together, we would welcome your application.

Some of the benefits you can expect:

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