Service Charges & Rent Manager

Noble Recruiting has an exciting opportunity on behalf of our client for a Service Charges & Rent Manager to take operational responsibility for the effective management, administration, and communication of service charges and rent processes across a housing portfolio of 7,000 homes, including homeowners, freeholders, estates, and garages. This leadership role ensures compliance, accuracy, transparency, and high customer satisfaction while driving continuous improvement and managing a customer-facing team.

Key Responsibilities:

Develop, implement, and manage annual service charge budgets, ensuring accuracy and transparency. Issue annual rent and service charge notifications in line with regulatory requirements and best practice. Provide clear breakdowns of charges with transparent explanations of cost changes. Ensure compliance with relevant legislation (e.g., Leasehold Reform Act, Landlord & Tenant Act 1985, Housing Acts). Oversee estate charges, utility billing, and sinking funds.

Respond to resident queries and explain charges clearly. Work with contractors, suppliers, and internal teams to ensure agreed service standards. Lead implementation of new systems and technologies to improve service delivery. Deliver excellent customer service and customer outcomes. Present financial and compliance reports to Boards, Committees, and other governance groups. Develop strategic plans, including training, quality assurance, and annual service improvements.

Requirements Education &

Qualifications:

Degree or equivalent professional experience (essential). Evidence of continued professional development (essential). CIH Level 3 or above, or working towards it (desirable).

Experience:

Extensive service charge and rent management experience within housing or property. Experience managing complex service charges, estate charges, and varied rent models. Strong knowledge of leasehold management and Section 20 consultation processes. Experience managing contractors and external managing agents. Leadership of customer-facing teams with a proven record of KPI delivery and customer excellence. Experience leading change initiatives, system implementations, and presenting financial/compliance reports to senior stakeholders.

Experience interpreting housing legislation, regulatory changes, and managing internal and external stakeholders. Skills, Knowledge & Abilities:
Strong knowledge of housing legislation, service charges, rents, and regulatory frameworks. Knowledge of the Regulator of Social Housing Consumer Standards (2024) and upcoming reforms. Advanced budgeting, forecasting, and financial modelling skills. Ability to explain complex financial information in plain English. Strong leadership, coaching, customer service, complaint resolution, analytical, reporting, and problem-solving skills. High attention to detail, proficiency in Microsoft Office (especially Excel) and housing management systems.

Ability to use data to improve services and transparency. Personal Attributes:
Strong leadership and team development mindset. Collaborative with excellent stakeholder management skills. Highly organised, able to manage competing priorities. Strong interpersonal, negotiation, and problem-solving skills. Proactive, solutions-focused, and committed to continuous improvement and service excellence. Important Notice Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer. With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers.

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Due to the high volume of applications received, if you do not hear from us within 14 days, your application has unfortunately not been successful on this occasion.