Branch Operations Manager

A t Frazer , part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

Frazer is a leading provider of specialist civils, infrastructure and utilities products and solutions. We are focused entirely on a net zero carbon future and the role we play in that ambition – working with our partners to deliver projects tackling the carbon challenge from the ground up !

We are recruiting for a Branch Operations Manager to join our thriving Frazer branch in , Norwich (NR4 6ET
)Hours :
Monday to Friday, 7:00am to 5:00pm, 45 hours per week.

What you will be doing

Leading and supporting the day-to-day operations of the branch, including warehouse and transport activities.

Managing and supporting warehouse operatives and drivers, including daily planning, vehicle loading and route planning.

Welcoming customers, understanding their projects and providing a high level of customer service.

Processing customer orders and ensuring deliveries are checked and completed accurately.

Loading and unloading vehicles using a forklift, with training provided if required.

Maintaining accurate stock levels through regular stock checks and counts.

Supporting the Branch Manager with day-to-day branch management and producing monthly reports.

Maintaining a clean, tidy and well-organised branch.

Taking responsibility for health and safety across the branch and ensuring safe working practices are followed.

Working both indoors and outdoors as part of the day-to-day branch operation.

What we are looking for Previous experience within the civils, infrastructure, utilities, building materials or a related industry is preferred.

Experience managing warehouse and transport operations.

Previous experience leading and supporting a team, with an inclusive and collaborative leadership style.

A strong customer-first approach and genuine enthusiasm for dealing with customers.

Good organisational skills, with the ability to plan and manage competing priorities.

A strong understanding of health and safety and a commitment to maintaining high standards.

Comfortable working in both warehouse and outdoor environments.

Good commercial awareness and an understanding of how operational decisions impact the wider branch and business.

A hands-on approach and the willingness to get involved in the day-to-day running of the branch.

A positive attitude, strong communication skills and the ability to work effectively as part of a team.

What’s in it for you?

Competitive Basic Salary Retirement Savings Plan (Pension) – with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Aviva Digicare + Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2

Work, Benenden Healthcare, Critical Illness Cover Employee Discount Refer a Friend scheme

Wellbeing Centre via Work Perks New  Reward and Recognition programme – launching soon!

About UsAt Frazer , we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

What's next…If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.