Accounts Receivable Analyst

JLL empowers you to shape a brighter way.  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Accounts Receivable Analyst - Property & Asset Management About the Opportunity Join JLL Norwich's dynamic Property & Asset Management team as a Collections Analyst in our prime city centre location.

Be part of an inclusive, diverse workplace that prioritizes sustainability and employee wellbeing, complete with flexible work spaces, excellent transport links, and comprehensive facilities including free parking, wellness areas, and family-friendly amenities.

What You'll DoAs a Collections Analyst, you'll be instrumental in driving our Accounts Receivable function toward market-leading performance:

Core Responsibilities:

Collections Management:
Proactively collect outstanding charges from occupiers using professional telephone techniques and relationship-building skills

Stakeholder Relations:
Own occupier relationships from a collections perspective and maintain strong client partnerships across designated portfolios

Performance Monitoring:
Track payment activities, prioritize collections from challenging accounts, and implement strategic recovery plans

Reporting & Analysis:
Generate accurate arrears reports, provide management information, and deliver insightful commentary to internal and external stakeholders

Cash Management:
Collaborate with treasury and AR teams to achieve KPI targets while minimizing unallocated cash through systematic reconciliation

Process Improvement:
Support change initiatives and performance enhancement projects to elevate client and occupier experience

Specialized Functions:

Lead collection strategy meetings with clients and internal teams

Coordinate with enforcement agents and legal counsel when required

Conduct complex account reconciliations to ensure accuracy

Maintain ISAE audited processes and best practice compliance

What We're Looking For Essential Requirements:

GCSE level education (including Mathematics and English) or equivalent

Basic accounting knowledge and understanding of financial principles

Strong Excel proficiency (pivot tables, VLOOKUP functions preferred)
Excellent communication and interpersonal skills

Ability to work independently under pressure while meeting deadlines

Strong organizational skills with attention to detail

Preferred Qualifications:

Experience with property service charges

Previous collections or accounts receivable experience

Understanding of commercial property management

Why Choose JLL Norwich?

Prime

Location:

Modern, sustainable office space in Norwich city centre

Inclusive Environment:
Diverse workplace with religious spaces, gender-neutral facilities, and parent-friendly areas

Career Development:
Structured learning programs and professional growth opportunities

Work-Life Balance:
Flexible workspace options and comprehensive employee benefits

Community Impact:
Join a team recognized as a "Centre of Excellence" in Financial Management Ready to make your mark in commercial real estate? Apply now to become part of JLL's award-winning team!

JLL is committed to creating an inclusive workplace where everyone can thrive, regardless of background, identity, or experience

Location:

On-site –Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the…