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Project Manager, Change Management, Client Relationship Management

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Jones Lang LaSalle
Full Time position
Listed on 2026-10-26
Job specializations:
  • Business
    Change Management, Client Relationship Management
  • Real Estate/Property
Job Description & How to Apply Below
JLL empowers you to shape a brighter way.  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Project Manager – Transformation & Change (Property Management)
About JLL Property Management At JLL, we manage some of the world's most iconic buildings for global occupiers, landlords, and investors, but our work goes far beyond day-to-day operations. We act as genuine strategic partners, leveraging data, cutting-edge technology, and deep insight to help our clients shape the future of real estate. Joining our Property Management team means unlocking smarter decisions, driving sustainability, and managing spaces where businesses and people truly thrive.

Our industry is always moving, and so are we. To help lead this ongoing evolution, we are seeking a new Project Manager to join our Transformation & Change team.

The Role:

What you’ll actually be doing

In this role, you will be the driving force behind the strategic initiatives that reshape how our Property Management business operates. These aren't small tweaks, you will manage high-impact transformation projects from start to finish. This could look like implementing a new core operating system across multiple countries or onboarding a complex global client with unique operational requirements.

What we are looking for:

Proven Project Delivery:
You are an independent, proactive Project Manager who can take ownership of a project from day one. You will join a collaborative, high-performing team made up of three Senior PMs, two PMs, and a Change Manager.

Hybrid

Collaboration:

You thrive in a team environment and value face-to-face connection. This role operates on a hybrid model, requiring you to be in the office at least two days a week to collaborate alongside the team Exceptional Stakeholder Management:
You view internal colleagues as your clients. You excel at building strong relationships, securing buy-in, and guiding teams through transitions. You bring the empathy needed to understand those accustomed to traditional ways of working, balanced with the confidence and resilience to push back and keep projects moving forward.

High-Impact Communication:
You possess flawless communication skills. As the central point of contact between clients, senior leadership, and delivery teams, you can effortlessly translate complex updates for stakeholders, navigate difficult conversations, and keep everyone aligned.

This role is ideal for you if:

You thrive on variety and impact:
You want to lead high-visibility projects that genuinely matter, rather than just managing routine admin.

You are comfortable with ambiguity:
You enjoy navigating complex situations and figuring out the best path forward when everything isn't perfectly defined.

You challenge the status quo:
You are naturally forward-thinking and prefer innovating over simply maintaining the current way of doing things.

We are looking for someone who brings warmth, energy, and a genuine desire to make things better - not just someone who ticks boxes on a project plan.

Key Responsibilities Project Delivery End-to-End Management:
Define project scope, goals, and deliverables with sponsors, and manage timelines, critical paths, and dependencies using standard PM tools.

Execution Excellence:
Track progress, actively manage risks/issues, and ensure…
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