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Customer Service Rep HelpDesk/Support

Resident Liaison & Communication Champion

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Thomas Gray Ltd
Full Time position
Listed on 2026-02-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A property management company in Norwich is looking for a proactive Resident Liaison Officer (RLO) to support residents during maintenance works. The RLO will ensure superb communication and minimal disruption while delivering exceptional customer service. Key responsibilities include liaising with residents, issuing reports, and championing service delivery standards. The ideal candidate will have strong customer care experience in house building, excellent communication skills, and familiarity with IT systems.

Full training and career progression opportunities are offered.
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