Support Officer; Financial Wellbeing

Support Officer (Financial Wellbeing)

The Budgeting and Money Advice (BAMA) service support tenants through some of the most challenging times in their lives by helping them improve their financial wellbeing, reduce stress and access the right support when they need it most. We are now looking to recruit a Support Officer who truly cares about people and wants to make a meaningful difference in other people's live.

This is an exciting opportunity for someone who is naturally compassionate and genuinely driven by helping others. We are looking for someone who brings empathy, patience and kindness to every interaction, while also being proactive, solutions-focused and committed to achieving positive outcomes for tenants.

This is a highly flexible part time position, where the hours can be worked across 5 days around the right persons current life commitments.

Location Norwich City Hall / Hybrid

Basis Part-time

City Norwich

Contract type Permanent

Salary band £26,824 - £29,064 (pro-rata, per annum)

Hours 22.2

DBS requirement Basic

Closing Date
12/06/2026

10933

Documents

• BAMA Support Officer JD and PS

The Support Officer plays a key role in supporting tenants through the Budgeting and Money Advice (BAMA) service by ensuring clients are directed to the right support at the right time. The role exists to improve access, reduce delays and ensure the service operates as efficiently and effectively as possible.

Working as part of a small specialist team, the Support Officer provides an empathetic and professional first point of contact for clients, helping ensure their needs are understood and that they experience a positive and supportive introduction to the service.

This is a dynamic position that will be worked over 5 days, and it is suited to someone with strong communication and organisational skills, who has a genuine desire to help people, enjoys solving problems and is motivated by making a positive difference to our tenants' lives.

• Provide a proactive triage function by contacting new referrals promptly, gathering key information and identifying urgent risks or safeguarding concerns.
• Accurately record and maintain client information within the CRM system to enable effective case allocation, monitoring and reporting.
• Liaise with colleagues to ensure referrals are appropriately signposted and smoothly transitioned to the next stage of support.
• Contribute to the efficiency and quality of the BAMA service by supporting administrative processes, identifying improvements and assisting with small-scale projects or service developments.

You will have experience in a customer-facing or administrative role, with strong communication and organisational skills.

You will be confident engaging with people from diverse backgrounds, approach with genuine compassion, able to listen sensitively, ask appropriate questions, and handle information with accuracy and confidentiality.

Essential

• Experience in a people-facing or administrative role, such as support work, care, customer service or call handling
• Familiar with data entry, record keeping and Customer Relationship Management (CRM) systems
• An understanding or awareness of the issues faced by tenants on low incomes (training provided)
• Understanding of confidentiality and data protection principles (training provided)

GCSE (or equivalent) in Maths and English at Grade 4 or above.

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #Local Gov Careers - Youth Employment UK

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