Ownership Specialist

Location & Contract

Hybrid/Reed House, Norwich – Permanent (2 roles available)

Hours:

36 per week

Salary: £33,239 – £38,514 per annum

Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the home‑ownership journey, from first enquiry through to move‑in and beyond. As a Home Ownership Specialist, you will manage a range of ownership processes to provide a compliant, customer‑focused service to homeowners and leaseholders. The role requires strong customer service skills and the ability to handle complex or sensitive enquiries.

• Manage home ownership processes, ensuring a smooth, efficient, and positive experience for customers.
• Deliver a compliant, customer‑focused service to homeowners and leaseholders.
• Collaborate with internal colleagues and external stakeholders to deliver outcomes.
• Lead permission requests from homeowners, including subletting and major alterations.
• Support reviewing and interpreting leases and provide assistance with Section
  20 and QLTA consultations.
• Contribute to outcomes that make a real difference to the wider home‑ownership sector.

• Proven experience in housing or property management.
• Strong knowledge of leasehold management and relevant legislation.
• Excellent customer service and communication skills.
• Ability to manage challenging situations with professionalism and confidence.
• Proficiency in MSOffice packages.
• Strong organisational skills and attention to detail.
• A proactive, adaptable approach with the ability to work collaboratively.
• Confidence working cross‑functionally with internal teams and external partners.
• Self‑motivated with a strong sense of ownership and customer focus.

Eligible to work in the UK; no visa sponsorship. Must reside in England or Wales during employment.

Hybrid role based at our Norwich office: 4 days a week during training, then 1‑2 days a week afterward.

Closing Date:
Sunday7th June
2026 s vacancy may close without notice.