Customer Service Manager

Team Manager - Customer Service

A fantastic opportunity to lead a customer service team within a fast-paced, technology-driven environment. This role focuses on delivering high-quality customer interactions, driving team performance, and ensuring smooth day-to-day operations.

You will be responsible for managing and developing a team, monitoring performance against KPIs, improving service delivery, and handling escalated queries. The role also involves working with internal systems, ensuring compliance, and contributing to continuous improvement initiatives.

We are looking for a people-focused leader with experience in customer service or operations, strong communication skills, and the ability to motivate teams in a busy environment.

Key points:

• Team leadership and development
• Operational performance and KPI management
• Customer service and complaint resolution
• Process improvement and compliance
• Hybrid working with flexible hours

Please apply to day or email with an updated CV!