Customer Service Assistant

About the role

We’re looking for a friendly, helpful person to join the team in our Norwich branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment where every day is different. It requires someone who can engage with diverse people, provide efficient support, and find solutions for customer needs.

• Find solutions for customers and keep up to date with services, policies and procedures.
• Maintain accurate admin records.
• Handle cash transactions carefully and accurately.
• Triage and take telephone calls for the greater Customer Service area.

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme.
• Annual discretionary bonus scheme.
• Personal pension with enhanced contributions.
• Maternity, paternity and shared parental leave.
• Extensive wellbeing support.
• Life assurance (6 times annual salary).

For this role you’ll be a people person who can engage with a diverse range of customers and give them a great experience.

• Current experience in a customer‑focused role (e.g., retail, hospitality or call centre).
• Experience interacting directly with customers and providing excellent service on a daily basis.
• Strong attention to detail with accurate processing of customer data.

• Experience of cash handling.
• Familiarity with following policies and processes.
• Ability to handle challenging or sensitive customer situations.

We’re serious about equality on race, age, faith, disability, and sexual orientation and we celebrate diversity. We are proud to be a Disability Confident Committed Employer and offer interview or assessment to disabled applicants that meet the minimum criteria for our vacancies. We commit to interviewing disabled candidates who best meet the essential and desirable criteria, particularly when applications are high.